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Putting The Customer First

At Helapet, our success and growth are driven by our commitment to putting the customer first. By placing our customers at the heart of our brand, we continually strive to understand their needs and preferences. This enables us to deliver exceptional customer experiences and shape the future of our products and services. We have fostered a deeply customer-centric culture where every Helapet staff member is trained and empowered to enhance our processes for the ultimate benefit of our clients.

Production

Use of lean methodologies to reduce waste and increase value to our customer
Encourage innovation to meet changing customer requirements
Effective supply chain management to ensure timely delivery of our products

People

A shared vision, mission and values
Use cross training to improve flexibility and heighten job satisfaction
Embrace diversity, working together and being respectful
Supportive of new ideas

Service

Trained to be sensitive to customers wants and needs
Providing high quality customer experience and foster positive long term relationships
Use customer insights to inform our future strategies

Delivery

We aim to achieve same day despatch on all orders received before 3pm to maintain customer satisfaction
Investment in new customer communication and delivery notification tools
Effective inventory management to maximise stock availability

Continuous Improvement

Promote continuous improvement and empower staff to strive for excellence in everything we do
Investment in new technologies and staff training to help improve processes across the organisation
Constant review and feedback to inform further improvement opportunities

Sustainability

Develop sustainable goals that help both us and our customers to reduce environmental impact
Commitment to reducing waste and harmful emissions
Explore new sustainable technologies and energy sources
Sourcing environmentally friendly partners with similar values