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Putting the Customer First

At Helapet, we place our customers at the heart of everything we do - from our products and service to our ongoing commitment to continuous improvement.

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Our
People

A shared vision, mission and values
Use cross training to improve flexibility and heighten job satisfaction
Embrace diversity, working together and being respectful
Supportive of new ideas

Our
Service

Trained to be sensitive to customers wants and needs
Providing high quality customer experience and foster positive long term relationships
Use customer insights to inform our future strategies

Our
Sustainability

Develop sustainable goals that help both us and our customers to reduce environmental impact
Commitment to reducing waste and harmful emissions
Explore new sustainable technologies and energy sources
Sourcing environmentally friendly partners with similar values

Our
Continuous Improvement

Promote continuous improvement and empower staff to strive for excellence in everything we do
Investment in new technologies and staff training to help improve processes across the organisation
Constant review and feedback to inform further improvement opportunities

Our
Delivery

We aim to achieve same day despatch on all orders received before 3pm to maintain customer satisfaction
Investment in new customer communication and delivery notification tools
Effective inventory management to maximise stock availability

Our
Production

Use of lean methodologies to reduce waste and increase value to our customer
Encourage innovation to meet changing customer requirements
Effective supply chain management to ensure timely delivery of our products

What our customers say...

Very satisfied, the product arrived promptly.

The customer service from Helapet is amazing

Always a great service.

Very helpful and product fits our needs

Helpful staff who were up to speed with product knowledge

I always think that the personal touch is always evident when I contact both the rep and customer service.

The spill kit training was very informative, being both professional and relaxed, which always makes it easier to absorb information

Veterinary Adhesive Remover Spray - A really good product. Was relatively quiet and could be sprayed gently to release a fine mist…

Never had an issue with stock availability or turnaround times

Products are of a good quality and delivery is fast. Ordering samples is easy too

Always very helpful and supportive of our services within the NHS and will go out of their way to help us find something if we are…

The datasheet library is very impressive and easy to navigate. Your new look data sheets are equally impressive. I will certainly be…

PharmaPack Syringes Increase Efficiency, in transferring syringes to our cleanroom and isolators. This allows us to increase our…

Helapet's PharmaPack Sterile Multi-Pack Syringes saves us time and increases efficiency in transferring syringes to our cleanroom and…

Always found Helapet to be extremely efficient and helpful

We changed our filter supplier to Helapet 2 years ago. In this time we have been impressed by the quality of the filters provided.…

Our rep Christina is fantastic

Super impressive! Really well set out and easy to navigate, it's very helpful to have all this information in one place. Look forward…

I always get a speedy reply from the sales and customer service team

Customer service was excellent; responses were prompt and were able to supply us with required needs that other companies couldn't…

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Putting the Customer First